Student Tech Help Form for Summer/ESY

Per FCPS Guidelines, FCPS owned laptops cannot be taken to an independent repair place such as Best Buy. This will void all warranties that your FCPS loaned equipment has. Your laptop must be repaired by FCPS.

Please use the Student Tech Help Form for Summer/ESY:

  • if you are having problems with your FCPS Laptop
  • if you are having problems with Google Apps
  • if you have other FCPS technology related issues

Microphone and Camera Issues?

  • enable the microphone using the Fn and F8 keys on the HP Probook keyboard
  • check to ensure you have the microphone and camera enabled with Blackboard Collaborate.
  • is Chrome super slow? That can cause microphone and camera apps to not function correctly.You can use the Microsoft Edge browser to access your FCPS Google Apps and Blackboard Collaborate as well.
  • Go to the Camera App on your computer- if you can see yourself and create a video then you know that your camera is enabled and functioning.